Within seven days.
If you are unhappy with your piece, contact us within seven days of receiving it to request a return or refund. The piece must be unworn. Arrange the return with us before sending it back.
Gal Bora · Returns & refunds
Let’s make it right.
If something feels wrong with your piece, speak to us. We’ll review your concern personally and discuss the next step.
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Unworn returns
Contact us within seven days of receiving your piece.
Structural concerns.
Worn pieces are not accepted for a change-of-mind return. A Gal Bora structural fault can still be assessed under our lifetime care service.
Read about lifetime careYour agreed design.
If your finished piece differs materially from the agreed render or design, contact us so we can review it with you. A major deviation may qualify for a refund. Keep the agreed design and order details to help us assess your concern.